If you’ve been on the hunt for a new laptop, but aren’t sure which stores (online or otherwise) are going to offer you the best combination of price discounts, shipping speed, and customer service, then you’ve come to the right place! So, after more than 30+ hours of research, ordering, returning products and testing each store's customer service team, we can confidently say that Newegg is the best place to buy a laptop. The site offers a powerful suite of search tools, the selection is almost unparalleled, and the support staff ranked A+ during our testing. We've spent the time and man hours necessary to research many of the top retailers in the laptop space to break down the good, bad, and the ugly when it comes to your online (or offline) laptop buying experience. This means buying laptops from many of the top retailers and tracking dozens of metrics to whittle down exactly what you need to know about the top shopping portals online.
How We Picked the Best Stores for the Best Experience
Our Laptop Buying Process
To evaluate which stores on this list were the best possible place to buy a laptop on the web, we personally bought laptops from each of them and recorded a series of metrics which fed into the overall performance score they received. This included the price of the laptop itself (compared to other sites at the time of purchase), the cost of shipping (to our testing facility located in Portland, Oregon), the amount of selection available, the most recently updated models added to the lineup, as well as the effectiveness of their customer service departments and the amount of time it took to receive our refund after the return process was complete. Taking all of these different factors into consideration we were able to test and review many of the top portals and whittle down our options from around 12 different major stores on the web down to five. These five exemplify everything you should look for when you want to optimize your laptop buying experience, and represent the peak of buying a laptop online!Our Laptop Purchase Metrics
Delivery Options: With Amazon setting a new bar in online delivery, many e-commerce retailers have stepped up their speeds in kind, offering programs and shipping options that often rival (and sometimes even beat) the juggernaut at their own game. Optimally we want anything under two days, though we know for testing some of the smaller retailers it’s more reasonable to expect times between three days to one week. Anything over this (as a default option) was seen to be too slow, which would disqualify them from making it on our top list. The price of the shipping method was also an important delineator here, though we were unable to standardize this portion of the test due to the area where we personally shipped the items to. Given that Portland, OR is a major city we experienced shipping times and quotes that may be significantly lower than what rural customers can expect, though we did our best to include this variable as much as possible when arriving at our final rankings. Shipping Insurance: Also, since we were shipping laptops which are both fragile and expensive, we wanted to make sure that all the stores chosen for this list offered some level of insurance that could be purchased during checkout. The last thing you want to open up your box to is a shattered screen or a busted hard drive with no option for recourse, Shipping Options: Finally - in terms of shipping - we looked at the actual number of shipping options available, whether it was through UPS, USPS, FedEx, DHL, or otherwise. Amazon was the only standout in this category (given that some laptops can actually be found on their Prime service and will arrive from their own fleet of vans in two hours or less), but several others did offer alternative shipping methods if one provider or another didn’t deliver to your specific area. Return Policy: When shopping for laptops it’s important to keep an eye on their return policy, because it can change pretty significantly from portal to portal. Whenever you get a new laptop it helps to be able to actually get your hands on it for a bit to see how it handles the tasks you need it to, and if for any reason it’s underpowered (or overpowered) for your standard tasks, being able to ship it back or replace it with a new one in a reasonable amount of time is paramount to a pleasurable user experience. A pleasurable experience includes the company covering re-shipping costs, as well as not being sticklers about restocking fees or what they define as an "opened" package. Customer Service: This is a big one, because the differences in customer service between say an Amazon and an Overstock.com couldn’t be greater. We reviewed several metrics here, including the number of customer support options, the quality of support received, as well as how effectively the support reps in question were able to handle our inquiry. Selection: This metric was measured in two separate areas: actual number of models they have in stock, as well as the frequency at which they update their stock with new models. Laptops are one of the fastest evolving technologies on the marketplace today, with bigger hard drives, better graphics cards, faster processors and higher-resolution webcams being added to them upwards of twice or three times per year. This means we only considered outlets that are constantly refreshing their available options, and made a special note to keep track of the number of laptops they would get in for each tech refresh. User Experience: When it comes to technology like laptops, it’s important that the sites we selected offered an easy way for customers to quickly sort through the noise and find the laptop that’s right for them. This means offering search parameters which allow you to sort by dozens of different metrics, whether that be hard drive capacity, screen size, CPU, and more. For example, special exceptions like Newegg even let you go so far as to sort by the RAM type and included graphics card, which for the extra nerds out there is a must-have feature in the laptop buying process. Payment Methods: The number of payment methods accepted by a retailer was also an important factor in our decision making process, though there wasn’t a whole lot of differences between most of our top picks. Bonus points were awarded to any retailers that offered alternative payment options like PayPal or Moneygram. Price: Of course, this wouldn’t be a list of the best places to buy a laptop without taking price into account! Though heavy hitters like NewEgg used to dominate in this category, in recent years companies (like Amazon, of course) have started to narrow the gap between who can offer the absolute bottom dollar prices when it comes to laptops and other pieces of technology.#1 Newegg - Best Overall
- Huge number of available models
- Perfect search function
- Decent return policy
- Great support staff
- Good sale frequency/discount amounts
- Prices not as low as they used to be
#2 Best Buy - Best for In-Store Pickup
- Great search function
- Large number of available models
- Good discounts during sales
- No restocking fee on laptops
- In-store pickup option for immediate buying
- Return policy might be too short for some buyers
- Customer service over the phone could have been better
#3 Amazon - Fastest Shipping
- Great return policy
- Super fast delivery (Prime and non-Prime members)
- Good number of available models
- Won’t find deeper discounts during big holidays
- Resellers pollute the market with overpriced, older models
- No control of stock between resellers
- Search function could be more in-depth
#4 Ebay
- Best prices on the web for laptops, hands down
- Good search function
- Lots of models to choose from during big holiday shopping seasons
- Large number of payment options
- No centralized sellers
- Varied restocking policy/return times
- Poor customer service
#5 Overstock
- Extra long return policy
- Great prices on refurbished and new items
- Decent selection
- Spectacular customer support/good number of available support options
- May not have all the newest models in stock
- Limited stock on popular models
- Shipping times might be longer than some buyers are used to
Everyone Else: Trusted, But Not Ideal for Buying a Laptop
The retailers listed below, while decent enough for what they are, don’t combine all the elements of a great buying experience into one fluid process like what we expect from the top options on this list. This isn’t to say they’re necessarily bad choices, but just not our first pick when we know it’s time to look at adding a new laptop to the roster.Apple.com
- Every current Macbook model in stock
- Easy to navigate website
- Fast checkout
- Pick and return in store
- High prices that generally never see a discount
- No sales during holidays
- Customer support options for sales site were lacking
Target.com
- Good insurance options
- Can return in-store
- Large number of shipping choices
- Very limited selection
- Average prices
- No consistent return policy, item dependent
Who We Can’t Recommend and Why
Finally, we come to the list of retailers who should be avoided at all costs. Whether this is because they’re a poor choice or it just looks like they’re at risk of going out of business (here's looking at you Sears) any minute, these are the picks of online laptop retailers we wouldn’t touch with a ten-foot pole. Walmart.com: Terrible selection, horrible comparative pricing, and just the fact that they’re Walmart alone should be enough to steer you clear of this company. Although Walmart is great for a lot of different items (such as buying a TV) technology has certainly never been their strong suit, and we wouldn’t recommend you buy anything tech-related from them in the near future. Frys.com: Though it pains me to say it (I basically grew up inside of Fry’s), in recent years the company has really let the online side of their retail operation fall by the wayside. If you live locally and want to place an order for a laptop to pick up this might be a decent option, but aside from that small use case the limited selection, mediocre pricing, and abysmal customer support should be enough to scare any prospective buyers away.The following article Best Place to Buy a Laptop is courtesy of homepage of GadgetReview
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